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    multiple iOS Image Uploads overwrite each other

    Asked by geminienergy on May 02, 2013 at 01:15 PM

    We are having issues with multiple image uploads (within 1 Jotform) from an iOS device.  The form we have created has multiple fields for image uploads and it appears that when we upload an image from an iOS device, the image is saved simply as "image.jpg" (this is the way that iOS saves the images to the camera roll).  When multiple images are uploaded on one form, the image.jpg is overwritten since it has the same filename from iOS.

    The result is that multiple images are not saved to the Jotform, but only the most recent image.jpg file...

    We've tried a workaround using filepicker.io, however there I don't think there is a way to embed the filepicker images into an email or form submission...only the link works.

    For this particular form, it's critical that the images are saved individually and titled according to the form, therefore the multiple upload option is not feasible.

    Ideally, the image upload function would dynamically label the individual iOS images (as image1.jpg, image2.jpg or similar), but that functionality doesn't seem to work right now.

    Any insight would be greatly appreciated...as a workaround, is there any method of embedding a filepicker image directly into an email or form submission?

    Page URL:
    http://form.jotformpro.com/form/31157306557959

    Screenshot
    uploads ios JotForm email label
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    JotForm Support

    Answered by jonathan on May 02, 2013 at 02:22 PM

    Hi,

    We have already a bug ticket similar to what you describe. According to our developer assigned on the ticket, the issue was iOS specific. Safari browser gives all uploaded images same file name, thereby causing the files to overwrite.

    I will elevate this one also to our next level support so that it can be included in the bug ticket.

    ---

    As for workaround using filepicker.io, unfortunatelly, embedding the uploaded image does not work for filepicker.io field. You can only use the link to the uploaded image file.

    The only workaround I could suggest for this is to give options on your form using condition.

    Example, add both filepicker.io field and upload field on the form, then depending on which browser or device the form user currently uses, they can choose which image upload method to use.

    Hope this help. Please inform us should you have further inquiry.

    We will notify you once we have update on the iOS image upload issue.

    Thanks.

     

  • Profile Image

    Answered by geminienergy on May 02, 2013 at 10:28 PM

    Thanks for the update, but I think this is a fairly huge problem.  The upload issue using the native upload form is not resolved by using filepicker.io.  We tried using filepicker, but it appears there are issues with the iPad/iPhone browser and uploading images using Filepicker.io because it just flat out fails when uploading.

    As it stands, Jotform is not able to collect multiple images when using iOS.  Pretty big letdown all around on this one.

  • Profile Image

    Answered by jeanettebmz on May 02, 2013 at 11:36 PM

    I think you are much right. Your comments are already added to this ticket so the developer in charge will take it into consideration

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    JotForm Founder

    Answered by aytekin on May 06, 2013 at 07:44 AM

    We added a bug report about this and we will work on it and find a solution.

    For now, a solution might be to split your form into multiple forms. You can redirect user to the next form after the first form is submitted. 

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    JotForm Support

    Answered by liyam on June 14, 2013 at 01:06 AM

    We apologize for missing to update you on this, geminienergy.

    This problem has already been fixed sometime mid last month.

    If you continue to experience problems on this, please do let us know.

    Thanks.