I want to know more for audio recording fields

  • Garcia_Marco
    Asked on January 21, 2020 at 6:22 AM

    I need to record some audios for customer service, I made my form with that type o fields but when I want to hear them I can´t, even though I download the file neither in inbox or submissions, I want to know how to hear them. Thank you.

    Jotform Thread 2125227 Screenshot
  • Richie JotForm Support
    Replied on January 21, 2020 at 9:37 AM

    I have tested your uploaded voice records but it seems the audio clips doesn't have any sound.

    Can you please try a test record and after recording in your form, you click play to hear the voice?

    I want to know more for audio recording fields Image 1 Screenshot 20

    Please give it a try and let us know if the issue still remains.

  • Garcia_Marco
    Replied on January 22, 2020 at 7:50 PM
    I have recorded as suggested, I confirm the first audio file has content.
    Let me know the following questions if possible:
    1.- How to make a report that plays the files?
    2.- How to make bigger the size of the fields on cellphones?
    Thank you so much
    El mar., 21 ene. 2020 a las 8:37, JotForm () escribió:
    ...
  • jherwin
    Replied on January 22, 2020 at 9:54 PM

    1.) You can make a report by following this guide: How-to-Create-Form-Reports-in-JotForm

    However, you cannot play the recordings in the report, you need to download the recordings so you can play it.

    2.) Which fields are you referring to? Can you please give us a screenshot or illustrate what you want to achieve when viewing the form on mobile devices?

    Looking forward to your response.