What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Email notification not sending to my userAsked by scottwilder on May 02, 2013 at 02:20 PM
I have forms that are supposed to send emails to email@example.com
My logs are not showing any indication that Jotform is sending those emails.
Upon checking your account, i found that your email id "firstname.lastname@example.org" is in our bounce list (reason mentioned below).
email@example.com is IN the bounce list
Reason(s) : 5.4.7 - Delivery expired (message too old) 'DNS Soft Error looking up mpccm=
inistry.com (MX) while asking recursive_nameserver1.parent. Error was: unab=
le to reach nameserver on any valid IP'
I have removed this email address from the bounce list and you should start receiving your submission emails. Have you change your hosting server recently? Looks like our email server was unable to reach your nameserver.
Should you have any questions please feel free to contact us.
We have not made any changes recently. There is no reason on our end for the emails to change. Given the massive number of similar threads on this forum, I think you might have an issue on your side.
If you are reporting the same issue, this email "firstname.lastname@example.org" is not on the bounce list. You can also check it for yourself, guide http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.
However, if you think there's a problem. I suggest to open a new thread since this thread is way to old and provide the email address that is having the problem.