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    latest form is not getting through to my email

    Asked by rgannon on May 02, 2013 at 02:33 PM

    I love Jotform and we have used it for employee applications and surveys..... this last one was a experiment and it was longer than usual.   Forms have been submitted, but none are reaching my email..... Thanks for your help

    email latest JotForm love thanks
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    Answered by sidharth_kch on May 02, 2013 at 02:46 PM

    @rgannon

    I checked your form's notification configuration. I checked our email server log and see that the emails are getting delivered to you. I see the last submission was at 10:27 and the email was also sent at the same time. Here is the email server log for your reference:

    /var/log/jotform/amazonSES.log:[02/May/2013:10:27:49 -0400] 31212719855152 AmazonSES Sent email to rgannon4304@gmail.com - MessageID:0000013e65a4565a-33b17bc9-cbe1-4cc3-ab42-eb222a80ed05-000000 - RequestId:76e55bed-b334-11e2-b5a6-4f00b857b43a

    Request you to check your SPAM folder and see if the emails are there. 

    Let us know if you continue to have this issue and we will investigate further.

    Thanks,

    Sidharth

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    Answered by rgannon on May 02, 2013 at 04:19 PM
    Thank you so much... It was in the spam....
    I love Jotform.
    Rich
  • Profile Image

    Answered by sidharth_kch on May 02, 2013 at 04:22 PM

    @rgannon

    You are welcome.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth