Email notification is not including the PDF submission attachment.

  • Profile Image
    CharlieKirby
    Asked on January 21, 2020 at 10:33 AM

    When a completed form is emailed, it doesn't attach the form as a pdf, even though it is set in the setting. Please can you advise how to resolve this. 

  • Profile Image
    BDAVID
    Answered on January 21, 2020 at 11:28 AM

    Hi, thank you for contacting us. Is the issue happening on this form? https://form.jotform.com/200132707530037 

    If that is correct, and if you would like to receive the original PDF attached in the E-mail Notification, please enable this setting:

    1579623882turnoff.png

    Also, if you want the PDF Document, you have designed through the PDF Editor, attached in the E-mail Notification too, please check off the document:

    1579624052checkoff.png

    Let us know if you need more help.