One of my forms is not appearing

  • Roycewheeler
    Asked on January 21, 2020 at 2:43 PM

    My Novelty Docs and Tradelines is not appearing online and on phone when me or clients press link

  • Kevin Support Team Lead
    Replied on January 21, 2020 at 4:05 PM

    I was able to replicate the issue on your form https://www.jotform.com/form/193616945122157, please allow me some time to perform some tests, I will get back to you as soon as possible. 

    Thanks. 

  • Kevin Support Team Lead
    Replied on January 21, 2020 at 4:28 PM

    The problem seems to be related to the conditions, you're hiding the product field while this same field triggers all the conditions:

    15796420562020 01 21 15h20 10 Screenshot 10

    Please kindly check your conditions and make sure the product field is not being hidden, otherwise the form will load blank. 

    Let us know if you have questions.