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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I keep not getting submission emails.

    Asked by sugarb1 on May 02, 2013 at 10:29 PM

    I should recieve one every time someone fills out one of my forms, and I am not getting my emails. This is the second time I am having this issue. 

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    Answered by sugarb1 on May 02, 2013 at 10:34 PM

    Here is the form ID for one of them : formID=22020463180136

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    Answered by sugarb1 on May 02, 2013 at 10:35 PM

    Here is the form ID for the other one that I am also not getting my notifications : formID=22015674210138

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    Answered by sidharth_kch on May 03, 2013 at 02:14 AM


    I checked your form's notification setup and don't see any issue. To ensure the delivery of emails, request you to change the"Sender Email" of your notification to "noreply@jotform.com".

    Let us know if you continue to have this issue and we will investigate further.