Jotform Inbox: "Please correct the captcha" warning message appears when sending reply to submissions

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    melissaborutski
    Asked on January 22, 2020 at 01:42 PM
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    Mike_G
    Answered on January 22, 2020 at 04:06 PM

    We would like to apologize for any inconvenience. However, we may need you to clarify your concern so we can help you further.

    Are you looking to send the link to your form to your respondents via email through Jotform (form builder page)?

    http://www.jotform.com/help/303-How-to-Send-a-form-via-email

    Can you tell us the exact issue you are having, please?

    We will wait for your response.

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    melissaborutski
    Answered on January 22, 2020 at 05:50 PM
    It keeps saying I have to fix the captcha but it won’t let me
    Melissa
    Sent from my iPhone
    ...
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    VincentJay
    Answered on January 22, 2020 at 07:14 PM

    Are you referring to this form? https://www.jotform.com/92375033791258

    If yes, there's no captcha field. Is the form embedded on a website? If yes, please share the website link so we can test it on our end.

    If you're referring to a different form, please share the form link so we can check it further. To find the form link, please follow this guide:

    Where-to-Find-My-Form-URL


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    melissaborutski
    Answered on January 22, 2020 at 07:50 PM
    No when I reply to form submissions
    Melissa
    Sent from my iPhone
    ...
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    roneet
    Answered on January 22, 2020 at 10:16 PM

    Are you referring to the reply to functionality via the form inbox?

    1579749241888888888.gif

    What happens when you click on send? Is there any error message?

    Looking forward to your response.

    Thanks.

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    melissaborutski
    Answered on January 23, 2020 at 07:50 AM
    Yes captcha doesn’t pop up and it says to refresh and I can’t
    Melissa
    Sent from my iPhone
    ...
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    AshtonP
    Answered on January 23, 2020 at 08:29 AM

    Could you please share with us the screenshot of this. And also please allow us to send the test reply so that we can replicate the exact step you are referring to.

    To post a screenshot, please refer: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Waiting for your response.

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    melissaborutski
    Answered on January 23, 2020 at 12:50 PM
    thansk - this is what i get
    [cid:f52ea5b5-ac40-4b47-a833-ccb9810e637b]
    i can't send you a reply - it wont let me send at all
    and wont let me 'correct the captcha'
    melissa
    ________________________________
    ...
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    VincentJay
    Answered on January 23, 2020 at 01:58 PM

    We cannot see the screenshot or image you're trying to share. 

    Please send it again by following this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Please open this thread to reply: https://www.jotform.com/answers/2127669

    Also, please make sure that you open your Jotform account and Gmail account before opening the form. 


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    melissaborutski
    Answered on January 23, 2020 at 02:07 PM

    1579806796Capture.JPG

     

     

    it's saying to correct the captcha - and sorry i'm not sure how i open my jot form account

     

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    Mike_G
    Answered on January 23, 2020 at 03:25 PM

    Thank you for sharing with us a screenshot of the issue.

    I have confirmed that you are using the Reply feature of the Jotform Inbox page.

    May we know if the issue is only happening to one particular submission or it is happening to all or multiple submissions?

    We would like to test the issue further and we might need to make a test submission directly to your form with your permission.

    I have tested the issue you have described on a cloned version of your form and I was not able to reproduce it.

    1579811111zt15_21_41.png

    We will wait for your response.

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    melissaborutski
    Answered on January 23, 2020 at 05:23 PM

    Sorry yes I was using the reply to and CCing my Hotmail email and it’s with every reply I try to send. 

    and yes feel free to submit the form then go in and reply or even forward the email

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    VincentJay
    Answered on January 23, 2020 at 06:50 PM

    I tested this on my test account and I was not able to replicate the issue. I think the Captcha appears to prevent spam emails or replies.

    May we know how many emails are you sending per hour?


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    melissaborutski
    Answered on January 23, 2020 at 06:59 PM

    Not a high volume... we have 80 forms 

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    roneet
    Answered on January 23, 2020 at 09:22 PM

    Please be noted that there are limits to reply and forward emails. The limit for the free account to forward or reply emails on the inbox/submissions page is 25-30 total per hour. For the Paid accounts, the limit is 100 per hour. If you're planning to forward/reply for more than 25 per hour, you need to upgrade to any paid plan. To upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Thanks.

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    melissaborutski
    Answered on January 24, 2020 at 10:50 AM
    Ok thanks - it’s been going on for days but fine
    Melissa
    Sent from my iPhone
    ...
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    VincentJay
    Answered on January 24, 2020 at 11:57 AM

    Hi Melissa,

    If you want we can forward this to our developers so they can check it further.

    As my colleague's reply, please try to limit your email forward or reply down to 25 per hour.