Why have my forms stopped sending to my email address?

  • Profile Image
    bellalealta
    Asked on January 23, 2020 at 04:20 AM
  • Profile Image
    Jed_C
    Answered on January 23, 2020 at 05:10 AM

    Your forms has a missing field that is why it's not sending email notification. Please fix it then try testing your form again and see if you will receive notification.

    1579774217The Easiest Online Form Builde

    Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    bellalealta
    Answered on January 24, 2020 at 12:49 AM

    i dont seem to be able to fix this??  can you help?

  • Profile Image
    bellalealta
    Answered on January 24, 2020 at 02:50 AM
    Think I have fixed this issue. But. Ow why are my forms coming up labeled
    Oklahoma Poodles??? See screenshot attached.
    ...
  • Profile Image
    bellalealta
    Answered on January 24, 2020 at 02:50 AM
    This is very annoying! It has only just happened since you have updated
    your app!
    ...
  • Profile Image
    Richie_P
    Answered on January 24, 2020 at 04:49 AM

    We do apologize for the inconvenience.

    To clarify, you are not able to receive notification emails and your form title has changed?

    May we know the mobile device you're using to access the Jotform Mobile Form app?

    Kindly share a screenshot of the issue?

    To post a screenshot in the thread, kindly follow this guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum

    Looking forward for your response.

  • Profile Image
    bellalealta
    Answered on January 24, 2020 at 05:50 PM
    I have now fixed the emails
    Coming through to me. But it now it has “Oklahoma Poodles” on it! See
    attached. How
    Do I get rid of this?? This is not my company!!

    ...
  • Profile Image
    jonathan
    Answered on January 24, 2020 at 06:54 PM

    Thank you for the confirmation the email issue was now fixed.

    We will resolve the next question on a separate thread here https://www.jotform.com/answers/2131933

    We will attend to it shortly.