- WW2LHAAsked on May 03, 2013 at 12:33 PM
I'm trying to update the payment details with a new credit card, but don't seem able to. When I try to edit the card details, it takes me to a screnn with payment istory but just states subscription cancelled. Could you please advise how I amend the details to continue with the paid subscription?
- jeanettebmzAnswered on May 03, 2013 at 01:42 PM
What you need to do is to re-upgrade using your updated CC as your previous subscription was cancelled because the system was unable to charge to your old payment method info
So, simply go to the pricing page and choose the plan to re-upgrade
- WW2LHAAnswered on May 03, 2013 at 01:46 PM
It's saying my current plan is 'premium'. I've tied downgrading in order to upgrade again, but nothing appears to be happening...
- jeanettebmzAnswered on May 03, 2013 at 01:48 PM
I set it back to free, you can do it now. If you still have problems, log out, clear your browser cache and log back in