The account does not shows the upgrade status

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    SamanthaHST
    Asked on January 23, 2020 at 06:02 AM

    Hi, we were using a free account and we've reached our upload limit so yesterday we did an upgrade to the Bronze plan, see attachment. But now I still see that I need to upgrade to a plan and my form on the website still doesn't work?

    Can't attach the screenshot. This is the comment I get from your support: 

    413 Request Entity Too Large
  • Profile Image
    roneet
    Answered on January 23, 2020 at 06:49 AM

    Did you upgrade this account SamanthaHST?

    As I could see this account is still a free one. Were you charged any amount?

    How did you upgrade? Was it via your PayPal account? May we know the email id associated with it?

    Looking forward to your response.

    Thanks.

  • Profile Image
    SamanthaHST
    Answered on January 23, 2020 at 09:12 AM

    We should only have 1 account with the e-mail "service@hotspot-titanium.com". With that account we made the upgrade. We connected it to our company credit card. Can you please check?

  • Profile Image
    roneet
    Answered on January 23, 2020 at 09:31 AM

    Please share the screenshot of the transaction details and also, provide the following details:

    1. Last 4 digit of credit card:

    2. The expiration date of card:

    3. Type of card: (AMEX, Visa, etc)

    4. Transaction date:

    5. Amount charged:

    To post the Screenshot refer to this guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
    Looking forward for your response.

    Thanks.