- calipartybusAsked on April 11, 2011 at 08:59 PM
At 4:37pm today we starting receiving hundreds of jot forms with the content "WW91IGhhdmUganVzdCBiZWVuIGhpamFja2VkIGJ5IGNvZGVCZWFzdF87"
Our inbox is now totally full and we cannot receive new forms from potential customers.
Please help me fix this immediately.
It appears they are all coming from the same ip address: 18.104.22.168
There are literally hundreds of them!
- egegAnswered on April 11, 2011 at 09:30 PM
First thing i have to ask is if you can access your Jotform account? If you can, can you try adding captcha fields to your forms to prevent further damage? I'm not a tech expert but it seemed like an automated bot.
I'll forward this to our devs and we'll solve your problem ASAP. In any case, you will not lose data prior to reaching the maximum submissions.
- calipartybusAnswered on April 11, 2011 at 09:33 PM
Thank you for the reply.
Yes I can access my account, we do not have a captcha field because they are kinda annoying and didn't want our customers to have to deal with them but if it would have prevented this then obviously we will make that change.
Please let me know any additional steps to take.
How can I restore my subscribtion to its previous state without having the delete each individual spam form?
- JotForm SupportliyamAnswered on April 11, 2011 at 10:01 PM
Deleting the spam submissions won't remove your overlimit status.
I will forward a ticket to our administrators and see what they can do about this. It would also be best to not remove the spam submissions for now as this will help the development team look into your case.
Thank you for your patience.
- calipartybusAnswered on April 11, 2011 at 10:04 PM
Ok thanks liam, but how can i continue to get new submissions? We get about 2-3/per hour?
- JotForm SupportliyamAnswered on April 11, 2011 at 10:49 PM
As much as I would like to help you, unfortunately, I am not in the position to give an immediate decision to this matter.
I have checked your form and you have received 484 spam submissions. From the looks of this content, I do agree with egeg that this is caused by a bot. Is this all that you received or have you deleted some?
I have also increased the urgency of this matter.
- JotForm FounderaytekinAnswered on April 12, 2011 at 12:41 AM
I have reset your counts. Your account will not be downgraded as a result of the spam posts.
If you keep receiving the spam posts, you should probably add CAPTCHA to the form that has this problem. It is under "Power Tools" on the form builder.