Account Suspended

  • Meagan Miller
    Asked on January 23, 2020 at 10:36 AM

    My account is suspended and my links are no longer connected to my form? It’s saying can’t be found. Please help. 

    Thanks

    Jotform Thread 2129218 Screenshot
  • Vanessa_T
    Replied on January 23, 2020 at 11:27 AM

    Your account was suspended due to your form asking for sensitive information which is against our Terms of Use.

    I have temporarily reactivated your account. I can see you already have the T&C widget, please add the Signature widget to prevent your account fro getting suspended again.

  • Meagan Miller
    Replied on January 23, 2020 at 11:50 AM
    Ok, so a signature widget will suffice?
    ...
  • Meagan Miller
    Replied on January 23, 2020 at 11:50 AM
    I can't even read the terms and use it says my IP address is banned.
    ...
  • Meagan Miller
    Replied on January 23, 2020 at 11:50 AM
    Vanessa, it still says I'm locked out due to phishing precautions. Please
    help.
    ...
  • John Support Team Lead
    Replied on January 23, 2020 at 1:19 PM

    I have added the IP Address you have on file to our whitelist. Please try accessing the account again.

    If it still persists, please let us know the current IP Address you're using so we could check. Please click on this link below to know the IP address you're using then relay it to us:

    https://whatismyipaddress.com/