Login failed - AUTOSUSPENDED

  • Barju Cadir
    Asked on January 23, 2020 at 11:41 AM

    Hi Admin, 


    I created a new account today and normally after creating the form when I log in my account in jotform wordpress plugin, it got me this message "Login failed - AUTOSUSPENDED". When I tried to login back my account in jotform platform, I got the same message. Can you please fix this. Thank you do much. 


    Cadir

    Page URL: https://prnt.sc/qrvqgg
  • VincentJay
    Replied on January 23, 2020 at 1:12 PM

    Hello,

    Your account got automatically suspended by our anti-phishing filter tool. Collecting sensitive information is not allowed as per our terms of use. https://www.jotform.com/terms/

    1579803057bbc44a Screenshot 10

    I removed the guilty fields and I activated your account back to good status.

    Please avoid asking for sensitive information to avoid getting suspended.

    Thank you.