Form loading slowly

  • Rinchem
    Asked on January 23, 2020 at 11:51 AM

    As more and more pictures are uploaded to the form, each new page takes longer and longer to load for the user. Are there any general settings I can change to improve the performance of this form? (i.e. restrict the size of photos that can be uploaded, etc)

  • VincentJay
    Replied on January 23, 2020 at 1:23 PM

    I checked the form and it is loading properly. Is the form embedded on a website? If yes, please share the website link so we can test it further.

    Also, how many images do I need to upload to replicate the issue?

    You can set a limit on how many images you want to accept to avoid the form to load slowly. 

    We'll wait for your response. Thank you.

  • Rinchem
    Replied on January 24, 2020 at 9:42 AM

    It takes about twenty photos before it starts to slow down. Most users are filling out the form on a tablet or phone.

  • VincentJay
    Replied on January 24, 2020 at 10:49 AM

    Hi,

    Do you mean Twenty photos in one upload field?

    Could you please try creating two Upload field? After that separate the Twenty Photos, so it will be 10 photos per Upload field.

    Also, have you replicated the issue? I will test it further and let you know immediately if I can replicate it or not.