Form renames itself each time it is renamed

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    matthewdcrosby
    Asked on January 23, 2020 at 01:37 PM

    https://eu.jotform.com/build/200225319989057

    everytime I try and change the name of the form and the name in the page title field

    it renames itself to a previous form that I created as a test for another account.

    I have created the form from scratch again and its still doing it !!!

    Help me Obi Wan, you're my only hope !


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    Mike
    Answered on January 23, 2020 at 03:30 PM

    We have two settings a Title (form name) and a Page Title (browser tab name). If you are having an issue with the browser tab name, please kindly try updating the Page Title via form settings:

    Settings > Form Settings > Show More Options > Page Title

    oxiu5.png

    zj018.png

    Related guide:

    How to Change the Page Title of the Form

    If this does not help, please let us know.

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    matthewdcrosby
    Answered on January 23, 2020 at 06:26 PM

    I had already found those, i'd changed it in both, and seconds later it changes back

  • Profile Image
    Mike
    Answered on January 23, 2020 at 07:36 PM

    Please provide us with the desired 'Title' and 'Page Title' and we will try to set them from our end.

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    matthewdcrosby
    Answered on January 24, 2020 at 03:50 AM

    Photo Release - Commercial (Online and Print)

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    Richie_P
    Answered on January 24, 2020 at 05:13 AM

    I have updated the form title and page tile of your form.

    Kindly check it out and let us know if the issue still remains.

  • Profile Image
    matthewdcrosby
    Answered on January 24, 2020 at 06:13 AM

    it looked great, I then clicked into settings and it reset itself

    what is going on with this ?

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    ashwin_d
    Answered on January 24, 2020 at 06:44 AM

    I am sorry for the trouble caused to you. Can you please check if you are logged in on two different browser and loaded the form in editor?

    Please note that we have auto-save feature in form editor and if form is loaded in two different browser, one version will overwrite the another version.

    I would also suggest you to please try to change the form title of another form and see if the issue persists.

    We will wait for your response.

  • Profile Image
    matthewdcrosby
    Answered on January 24, 2020 at 09:24 AM

    Hi, checked,
    no other browser open,
    no  other jotform window within this browser open

    opened this form - https://eu.jotform.com/build/82703123084348 titled "Contact"

    it has now also renamed itself to the same as the other

    This is most strange !


  • Profile Image
    matthewdcrosby
    Answered on January 24, 2020 at 09:26 AM

    also tried purging old forms from deleted
    still had same effect when I renamed the form above back to Contact

  • Profile Image
    IvayloK
    Answered on January 24, 2020 at 10:45 AM

    I have renamed your form to "Photo Release - Commercial (Online and Print)".

    It seems that it saved also the Page Title. It is currently "Contact".

    1579880276chrome_sppupRgTwe.png

    Can you please check again and confirm?

    What do you mean about purging and deletions? Is this another issue?

    We will wait for your response.

  • Profile Image
    matthewdcrosby
    Answered on January 24, 2020 at 10:57 AM

    Hi whoever picks up this issue next I will try and summarise for you in one place

    https://eu.jotform.com/build/200225319989057 - should be called "Photo Release - Commercial (Online and Print)" in both title and the page title

    as per suggestion above I opened this form  https://eu.jotform.com/build/82703123084348, this also was changed when I clicked on settings - both title and page title should be "Contact"

    I have checked,
    I have no other browser open
    This browser has no other Jotform windows open

    regarding purging and deletions - 
    I tried purging the deleted forms as one of them was the name that is used in both of the forms above now


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    Richie_P
    Answered on January 24, 2020 at 12:25 PM

    I edited your Form https://eu.jotform.com/build/200225319989057 title again and the name was updated.

    May we know the web browser you're using to edit the form?

    Can you please check if you have any add-ons or extensions that my be blocking the form from saving the edits?

    You may also try clearing your browser's cache.

    http://www.refreshyourcache.com/en/home/

    Let us know how it goes.