How do I gain access to account set up for me incorrectly.

  • Robert Carroll
    Asked on January 23, 2020 at 3:30 PM

    A former employee set up an account access for me using an incorrect email address.  That employee is no longer with the college (email is no longer valid).

    Here is the URL: 

    https://sites.google.com/ivytech.edu/ivytechbloomingtonrobotics/Home

     

    Kirk Barnes set up an account for me to take over the site when he left the college back in the summer.   The account Kirk set up was for an email address I had with the college that no longer exists  (hasn't for a decade).  The email address Kirk used was r***roll-bb@iv***ch.edu instead of my email address rc***oll@iv***ch.edu.

    Kirk's email (kb***es@iv***ch.edu) was removed upon his retirement.  

    Neither of us have access to sign in to the account as his address was deleted and the one Kirk set up for me hasn't existed for years.

    How can I rectify this?

    Sincerely,

    Robert Carroll

  • Kevin Support Team Lead
    Replied on January 23, 2020 at 4:46 PM

    I've been checking checking the email addresses you mentioned and was unable to find an account; however, the form on the page you shared belongs to an account under the email address sw***acher@gmail.com

    If you recognize this email address you may reset the password following this guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password