Ticketing Widget Issues on quantity

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    Asked on January 24, 2020 at 12:11 PM

    I am trying to use a ticketing widget on our site. When I add a quantity in curly brackets, it doesn't always reflect the correct quantity on the form. Each time I modify, the disparity seems wider (fewer quantity reflected on the form). If I add a higher number in the curly brackets, I can compensate for this for the time being. Can you tell me how to remedy this? I'm not sure if it matters, but I also have conditional formatting enabled on this form. 

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    Answered on January 24, 2020 at 02:03 PM

    I think the issue is that you already have previous submissions to the said widget. It gets subtracted to the actual quantity you have set up in the widget.

    For example, you already received 3 submissions for the said widget and you changed its quantity to 15, it will show "12 available" because you already received three.

    If you want to reset it, you need to remove/delete the previous submissions for that widget as well.

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    Answered on January 24, 2020 at 04:50 PM
    That makes a lot of sense, Thanks you.