Google Drive integration: uploaded file type is wrong.

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    Asked on May 04, 2013 at 05:48 AM

    Hi, the uploaded files from my form (.doc, .docx, etc.) are all being saved in Google Drive as .pdf files. So when I try to open them, it gives me an error. Only when I upload .pdf files does it works fine.

    When I download the uploaded files directly from the JotForm-website-based submission, the file works just fine, so it's definitely an issue with saving to Google Drive.

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    Answered on May 04, 2013 at 02:45 PM

    Hi Joe,

    Good day. I've cloned your form using a non-support account, but I am unable to replicate the same. Both .doc and .docx file extension. 



    Please try the following to resolve that;

    1. Clone the form: How to Clone a Form

    2. Integrate Google Drive to this cloned version of the form

    3. Submit the same file type/extension

    Please update us for the result after that.



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    Answered on May 04, 2013 at 09:01 PM

    I cloned the form like you said, but I got the same results in Google Drive (saves as PDF) when I submitted the form. I'm not sure what to do.

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    Answered on May 05, 2013 at 12:05 AM

    I have checked your account and I see the cloned is deleted. Can you please clone it one more try, rebuild the integration and let me know if the issue persist?

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    Answered on May 08, 2013 at 03:47 AM

    The problem seems to be solved.

    I've been uploading the file from my computer each time, but I just tried someone else's computer and it worked just fine. So I'm thinking it's just something weird w/ my computer alone.

    Sorry for wasting your resources. This thread should probably be deleted as it won't apply to anyone else.

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    Answered on May 08, 2013 at 04:20 AM


    Glad that you have sorted that out. You may consult a PC Technician for that. No worries, it is our pleasure to help you.

    If you have any further questions, concerns or suggestions please do not hesitate to contact us again.