Why is my Jotform still disabled after I have enabled it in my form settings?

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    kristopherha
    Asked on January 24, 2020 at 01:51 PM

    Why is my Jotform still disabled after I have enabled it in my form settings?

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    VincentJay
    Answered on January 24, 2020 at 03:25 PM

    Hi,

    I checked your form and it is suspended because it is collecting IDs. Please check our terms of use for more information: https://www.jotform.com/terms/

    We need to remove the guilty fields so we can activate your account back to good status.

    Let us know if that's okay with you so we can proceed.