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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SSL Logo does not work

    Asked by hotelmatina on May 04, 2013 at 07:11 AM

    Dear Sir/Madame,

     

    I sent you a message before that on my forms, SSL badge was not showing correctly and you have answered that it was because you have stopped cooperationg with Global Sign. I have changed all my forms to have the new SSL badge of Comodo "Positive SSL".

    Now, my problem is that when I open my forms to edit, it shows the badge correctly (Comodo) but when i visit my form pages, the badge is still the Globalsign and it shows a java error.

    at https://secure.jotformeu.com/hotelmatina/ccform_MN or https://secure.jotformeu.com/hotelmatina/ccform_MNNR and 6 other formsd the problem is the same. Please dont tell me I need to make them again from scratch :) :)

    How can I correct this,please?

    Thank you

    Ender Karadas

    Page URL:
    https://secure.jotformeu.com/hotelmatina/ccform_MN

    My Forms problem message GlobalSign
  • Profile Image

    Answered by pinoytech on May 04, 2013 at 09:51 AM

    Hi Ender,

    We apologize for the inconvenience that may have caused. Let me forward this issue to our next level support for further investigation and for further assistance. We will inform you immediately as soon as this issue sorted out.

    Thnank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 06, 2013 at 01:12 PM

    @hotelmatina

    We have already fixed this problem. Cheers!

  • Profile Image

    Answered by integrabh on May 06, 2013 at 02:36 PM

    I am having the same problem with the ssl logo on our website.  https://secure.jotformpro.com/integrabh/IBHBALANCEPAY

  • Profile Image

    Answered by pinoytech on May 06, 2013 at 02:50 PM

    @integrabh,

    SSL logo is already reflicting into you form upon checking. Please take a look at the visual bellow.

    https://secure.jotformpro.com/integrabh/IBHBALANCEPAY

    Kindly clear your browser cache and cookies if you still not see Comodo seal in your form.

    Thank you!

  • Profile Image

    Answered by hotelmatina on May 06, 2013 at 02:59 PM

    It is working now. Thank you.

  • Profile Image

    Answered by pinoytech on May 06, 2013 at 03:01 PM

    You are quite welcome! If you need our assistance again, feel free to contact us at anytime.

    Have a nice day!