What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form isn't updating

    Asked by workforcesolutions on April 12, 2011 at 02:03 AM

    my form isn't updating. i've changed font, colour, size and even background colour but each time i save (using script) and refresh (and hard refresh) in various browsers the changes never appear.

    Now, i have personalised form field information missing from the auto responder email.  The field names are missing from my 'thank you' email. but they appear in the downloadable .csv file

    how do i know they're using the correct code, i.e. {yourName1}

    could it be the caching issue i've heard mentioned?

    could someone fix this promptly please?

    Page URL:

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    JotForm Support

    Answered by liyam on April 12, 2011 at 02:33 AM

    Hello workforcesolutions,

    I have responded to your concern about the form not updating on this page: http://www.jotform.com/answers/16605-updates-to-my-form-not-showing-on-the-website#15

    To reiterate, to be able to quickly view the changes you will need to change your script source URL from http://form.jotform.com, to http://www.jotform.com

    As for your problem with your email notification and auto-respond emailer, can you remove and create a new one for each? Just to be sure that all fields from the form are loaded properly.

    Hope this helps.

    If you're still having problems, please do let us know and we'll be glad to help.