Access to forms shared with me

Hi there

I cannot access forms and form submissions shared with me.  How can i rectify this?

Fahmida

Thank you for writing to Jotform support.

Can you please provide us some more details like which forms have been shared with you i.e. form URL or from which account the forms are shared so that we can check and assist you accordingly.

Here is an example of a form for which I should be able to responses to:
I have received an email (attached) that a form has been completed, however when I click on “View all your submissions” in the footer of the email, I receive the response on the screenshot attached. This happens for all the submissions I receive via email.
Here is a link to another form shared with me on email address web@globalvillage.world , which I cannot access: https://www.jotform.com/inbox/4557110080136115325
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I have checked the account and it appears that you have the right to access submissions of the form. I have cleared the form cache of both your account as well as the form owner's account. Can you please clear your browser cache and give it a try?

If it still doesn't work for you, can you please ask the form owner to remove and provide you the rights again?

Please let me know if the issue is still persisting at your end.

We’ve done everything as requested, and still nothing.
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Please accept my sincere apologies for the inconvenience caused to you.

I am checking this and will get back to you with an update.

Can you please confirm the userID with the form owner?

I have checked the account of form owner and I do not see your email address web@globalvillage.world added.

Please check with the form owner and ask then to add this email address as a sub-user.

Hope this helps.

Thanks for getting bak to me Ashton. This has been resolved.
The owner has let me know he was using a different email address. Apologies for the inconvenience and thanks thanks for all your help.
Fahmida
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