Account suspended

  • Hayri
    Asked on January 25, 2020 at 3:01 AM

    Hello,

    My account has been suspended. I would like to correct the form and continue using the account but since I cannot login I cannot correct the form. 

    Can you please active my account again in order to correct the form and continue using?

    Username: gwctr

    Thanks for your help

    Hayri

  • AshtonP
    Replied on January 25, 2020 at 4:14 AM

    I have checked your account and I can see that your form https://www.jotform.com/form/200211990647957 has a field which is asking users for Driver's Licence details and your account is suspended due to this. 

    We will have to remove it for compliance. If this was a government-issued ID it needs to be protected by two mandatory widgets:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID number collection or for ID upload collection. This will make you the sole responsible for collection and handling.

    As of now I have removed the field in question and reactivated your account. Please make sure to add the widgets before the button in order for the system to recognize a valid collection.

    Let me know if you need any further details from my end.

  • GWCTR
    Replied on January 25, 2020 at 4:24 AM

    Thank you so much for your help Ashton 

    Have a nice day