I just upgraded my account but the account says it is suspended

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    Deborah Warring 
    Asked on January 25, 2020 at 05:42 AM

    My account has been suspended for no reason , i just bought a tarif

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    Mike_G
    Answered on January 25, 2020 at 07:25 AM

    We would like to apologize for any inconvenience.

    I have forwarded your concern to my manager so it can be checked further.

    We will get back to you in this thread as soon as possible.

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    Mike_G
    Answered on January 25, 2020 at 11:55 AM

    I spoke with my manager regarding the issue you are having. And, upon checking, the account associated with the email address you are using in this thread is currently on suspension status.

    The account was suspended due to your payment being flagged and blocked by Stripe, one of our payment processors.

    Please provide us details about your business and proof of what it is supposed to be. Send the proof to our support email address at support@jotform.com and include in the subject this support thread #2132212.

    In any case, we would like to also suggest that you use a different credit card for your subscription payment.