Account still suspended

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    Leslie Cooper 
    Asked on January 25, 2020 at 10:45 AM

    I was told my account was unblocked but when I try to log in it still says account suspended so I can’t access it. 

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    VincentJay
    Answered on January 25, 2020 at 02:27 PM

    Your account got suspended because one of your forms is collecting credit card information using basic fields.

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    Also, the form is collecting a Driver's License and ID.

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    That's against our terms of use. For more information, please check this link: https://www.jotform.com/terms/

    I removed the guilty fields so I can activate your account back to good status.

    You can now use your form and account properly. If you want to collect credit card information, please check this guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization