IP banned - account suspended

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    Baltasar 
    Asked on January 25, 2020 at 02:31 PM
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    JohnRex
    Answered on January 25, 2020 at 02:40 PM

    As checked, your account has been suspended as two of your forms have a field asking for ID Uploads. This is considered as phishing and violates our Terms of Use.

    https://www.jotform.com/form/200192721763350 

    https://www.jotform.com/form/200192529058353 

    15799811822132424.png

    Please note that ID Uploads are not allowed on forms.

    We can only allow the collection of ID Numbers if you are collecting this information from your customers and not from the general public. However, it needs to be protected by these two mandatory widgets:

    1. Add the Terms & Conditions Widget(or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID number collection. This will make you the sole responsible for the collection and handling of these data.

    We also suggest that you use a corporate domain for your email instead of a free one that you're currently using.

    We can lift the suspension but we need to delete the said fields and ensure that you agree with our Terms.

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    Baltasar 
    Answered on January 25, 2020 at 03:50 PM
    Yes, please lift the suspension and delete the fields and I will add the
    widgets to the form.
    Regards
    ...
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    JohnRex
    Answered on January 25, 2020 at 04:54 PM

    I have removed the offending fields from the two forms and reactivated the account.

    You may now log in to it to add the widgets.

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    Baltasar 
    Answered on January 27, 2020 at 11:50 AM
    Hi, I cannot access my IP is still banned, can you assist? thanks
    ...
  • Profile Image
    JohnRex
    Answered on January 27, 2020 at 12:59 PM

    I have added your IP Address on file on our whitelist. Please try logging in again and see if you're already able to log in.

    If it still persists, please click this link below to identify your current IP Address and provide it to us so we could check:

    https://whatismyipaddress.com/