Account suspended due to collection of Ids

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    Divine Dani 
    Asked on January 25, 2020 at 08:59 PM

    My account was suspended and I do not know why. I did not receive an email or anything and this is very frustrating 

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    Answered on January 25, 2020 at 11:36 PM

    Upon review of your account, it was found form id: was uploading IDs. So your account is suspended due to this.

    We will have to remove it for compliance. If this was a government-issued ID it needs to be protected by two mandatory widgets:

    1. Add the Terms & Conditions Widget(or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID number collection or for ID upload collection. This will make you the sole responsible for collection and handling.

    Please make sure to add the widgets before the button in order for the system to recognize a valid collection.

    We recommend using a business email id.

    Thank you.

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    Divine Dani 
    Answered on January 25, 2020 at 11:50 PM
    Alright thank you. If you could open that form so I can add the Terms and
    Conditions and remove the suspension from my account I would appreciate it.
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    Answered on January 26, 2020 at 12:14 AM

    I have removed the upload fields that you are using to collect IDs. Please do not use file upload fields to collect ID information. On the other hand you can use Short text entry fields to collect the ID numbers, if they are from your customers, and then encrypt the forms. Your account is now activated.