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sclserviceAsked on January 26, 2020 at 8:04 AM
Buongiorno,
In data 11 dicembre ho pagato il servizio silver annuale e ora avete sospeso il piano completamente. Potete ripristinate il piano corretto?
Grazie
Alessia
Alessia.ronchetti@sclservice.it
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jherwinReplied on January 26, 2020 at 9:12 AM
Hello Alessia - We are sorry for the inconvenience this may have caused. I also issued a refund for the last payment (Silver monthly plan - I-JTVKKHL2DBYJ), it should be reflected on your account within 5-10 business days.
I also upgraded your account to Silver yearly plan, kindly check and let us know if you need any further assistance.
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sclserviceReplied on January 27, 2020 at 6:28 AM
many thanks! I have received the refund and the plan is correct. Best regards, Alessia