form is not updating on my site

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    Asked on April 12, 2011 at 06:26 AM

    I changed numerous options in paypal, and saved and resaved

    I dont see the edits on my site:

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    Answered on April 12, 2011 at 07:06 AM

    Hi phd,

    Thank you for bringing this to our attention. There might be some lag in saving the changes you made in our servers. Please try to refresh again after a few minutes and the changes should be reflected in your form.

    We apologize for the inconvenience. Please let us know if you need further assistance.

    Thank you for using JotForm!


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    Answered on April 12, 2011 at 08:34 AM

    thank you, additionally, I am wondering, can Jotform provide me with some advanced tier support, I am happy to pay, I am trying to set some conditions on the form in conjunction with paypal wizard, and having trouble splitting up the data. I need some advanced support.

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    Answered on April 12, 2011 at 06:43 PM


    I suggest that you create a separate thread for your other question. Unfortunately, we do not provide advanced tier support although our able support team can probably help you with your concerns. Just provide as much details as possible to make your concerns easier to understand and find a solution to.