What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form is not updating on my site

    Asked by phd on April 12, 2011 at 06:26 AM

    I changed numerous options in paypal, and saved and resaved

    I dont see the edits on my site:


    Page URL:

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    Answered by allanftd on April 12, 2011 at 07:06 AM

    Hi phd,

    Thank you for bringing this to our attention. There might be some lag in saving the changes you made in our servers. Please try to refresh again after a few minutes and the changes should be reflected in your form.

    We apologize for the inconvenience. Please let us know if you need further assistance.

    Thank you for using JotForm!


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    Answered by phd on April 12, 2011 at 08:34 AM

    thank you, additionally, I am wondering, can Jotform provide me with some advanced tier support, I am happy to pay, I am trying to set some conditions on the form in conjunction with paypal wizard, and having trouble splitting up the data. I need some advanced support.

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    JotForm Support

    Answered by NeilVicente on April 12, 2011 at 06:43 PM


    I suggest that you create a separate thread for your other question. Unfortunately, we do not provide advanced tier support although our able support team can probably help you with your concerns. Just provide as much details as possible to make your concerns easier to understand and find a solution to.