Square Integration: Stuck on "Connecting"

  • lthsprojgrad
    Asked on January 26, 2020 at 5:50 PM

    Hi - I am trying to get Square connected with my 2020 form & it keeps spinning and spinning and does not connect.  Any ideas??  I have logged into Square with the credentials I used and can get in so I know that information is correct.

     

    Thanks

  • Mike_G JotForm Support
    Replied on January 26, 2020 at 6:57 PM

    We would like to apologize for any inconvenience.

    I have tried integrating my Square account to the Square payment field of a sample form and I was not able to reproduce the issue you have described.

    1580082761zt18 51 Screenshot 10

    May we know what specific browser you were using when you encounter the issue, please?

    May we suggest that you try using a different browser?

    You can also share with us a screenshot that shows the issue while the console of your browser is opened.

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.