What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is multiple subscription possible with Paypal?

    Asked by fzornow on May 05, 2013 at 11:14 AM

    Is it possible to use a mixed payment system (subscriptions and selling one or more products) in one  from?

    mixed payment system
  • Profile Image

    Answered by moonzkie on May 05, 2013 at 12:26 PM

    Hi,

    You may want to check on this guide on how to create multiple payment field to your form: http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form

    Also these guide may also help you: http://www.jotform.com/help/keyword_search.php?rpp=0&search=multiple+payment

    Hope these helps.

    Thank you.

  • Profile Image

    Answered by fzornow on May 06, 2013 at 09:42 AM

    Hi, 

    thanks for your answer, but I need some additional help. I checked the two articles. Integration of subscription or product selling is possible only alternatively. 

    I want to integrate a subscription and product selling into one form.  Reason for that is, that i want to sell an subscription as basic feature (mandatory)  and some optional, additional services (payed just once).   

     

    Thank you for your help

  • Profile Image
    JotForm Support

    Answered by Welvin on May 06, 2013 at 11:02 AM

    Hi,

    Unfortunately, that's the only way you can make it possible within your form. Create 3 forms;

    1 as the base form

    1 as the Product type form

    1 as the Subscription type form

    Applying our Conditional Logic to the base form, show the type of payment form when it is selected on the option provided. Example: http://jotformpro.com/form/30663431255954

     

    Thanks

  • Profile Image

    Answered by fzornow on May 07, 2013 at 03:10 PM

    Hi Welvin,

     

    I managed to arrange this with paypal payment.

    How ist that possible?

    I can't do this once again?

    Checkboxes with

    -  Monthly payment 1

    -  Monthly payment 2

    - Start service (one time payment)

    I can not upload an image of that

  • Profile Image
    JotForm Support

    Answered by jonathan on May 07, 2013 at 06:54 PM

    Hi,

    We can see your payment field form is setup like this

     

     

    Are you perhaps trying to come up with a select only one option?

    You can do this by setting the Sell Subcriptions to "Choose only one subscription" in the payment field wizard options.

     

    it should look like this

     

    Hope this help. Please inform us if you need further assistance.

    Thanks.

  • Profile Image

    Answered by fzornow on May 08, 2013 at 03:27 PM
    Hi Jonathan,I want to do it, like my.example, but in the Subskription menu, it 's impossible to unselect "User can Chose one Subckription". I read in an older article in the forum, that only one subscription can be chosen. But I changed to multiple in the settings. My question is: Does my example work with PayPal?Thanks
  • Profile Image
    JotForm Support

    Answered by jonathan on May 08, 2013 at 05:05 PM

    Hi,

    As you had seems to had found out already, you can set the allow multiple selection in the payment fields property settings.

     

    My question is: Does my example work with PayPal?

    It should work as long as you set a valid paypal account. Can you tell us if you encountered issue with this? Are you not able to process the paypal payments?

    Will await your updated response.

    Thanks.

  • Profile Image

    Answered by fzornow on May 09, 2013 at 04:27 AM

    Hi jonathan,

    i did it the way you show.

    But there is the article in the forum, where ayetkin from JotForm describes problems with paypal in that case.

    That's confusing me. We didn't go live with that form now. But I don't want to go live, if I'm not sure it works. Userwise we could have a lot of trouble with customers.

    Thanks

    P.S. Your forum is very well managed, quick and good answers

    Answered by aytekin on June 06, 2011 at 11:45 AM 

    Unfortunately, it is not possible to have user select multiple separate options onsubscriptions. That's only possible on products.

    Since subscriptions can have different payment periods, payment gateways do not support setting up multiple subscriptions at once. On products, it is easy, since you can simply calculate the total.

    I think the description on the right side caused confusion for you. We need to change that since the description for products do not fully apply for products. Thanks for pointing that out. I added this to our todo list.

  • Profile Image
    JotForm Support

    Answered by Welvin on May 09, 2013 at 11:31 AM

    Hi,

    Subscription Type on Payment Tools is designed for Single Selection Only. Unfortunately, if they have ticked one radio button, they will not be able to unticked that one unless they refresh the page/form. If you plan to add more subscription options, add them instead to the list. Because an adding "Extra Options" or "Quantity Properties" is not possible with Subscription Option. 

    Still confused? Let us know

    Thank you!

  • Profile Image

    Answered by fzornow on May 10, 2013 at 12:03 AM

    Hi Welvin,

    i'm still confused. As jonathan showed, it is possble to allow multiple selection for subscriptions.
    (I tried that, and it works on Jotform very well). There are no radio buttons but checkboxes.

    But I dont'  know, if it will work with paypal.  I'm interested, if anybody has experience with that.

    Thanks a lot

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 10, 2013 at 06:12 AM

    @fzornow

    My colleague Jonathan's guide is only applicable for "Selling Products", it is possible to sell multiple products. However, it is not possible to use "Multiple" on Subscritpions, at least for now. What you are seeing is a glitch, we will submit this to our dev team so they can fixed this as soon as possible. You will be able to see check boxes but it will not be forwarded to Paypal.

    Example, when you select two subscriptions (which is I think not right)

    Only one will be forwarded to Paypal,

    I hope this clears your confusion. We will update you via this thread if we have something to report with regards to this.

    Thank you!

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 10, 2013 at 08:53 AM

    No, this is not a glitch. Multiple subscriptions is not possible. Since the time period can be different, it is not possible to have multiple subscriptions on the same payment form. 

    The same is possible on one-time payments because we can simply get the total and ask the user the pay for the total. 

  • Profile Image

    Answered by fzornow on May 10, 2013 at 02:52 PM

    Hi EltonCris,

    thanks for your answer. This helps me lot.

    It would be fine, if you give me a hint, if there is a solution for my problem.

    thanks a lot for your patinence