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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to acces

    Asked by barbara on April 12, 2011 at 07:23 AM


    I am unable to access my account. It is said that the email address is nonexistent.

    Here is the link to the page creates



    Thanks for you attention


    Barbara Raymond

    Can you reply me to this adress barb.bidullle@gmail.com


    Page URL:

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    Answered by allanftd on April 12, 2011 at 07:35 AM

    Hi Barbara,

    Thank you for sharing your concern. It seems that you do not have a JotForm username yet. What you're using right now is a guest account.

    When you go to the JotForm website, you should see something like this on the left side of the page:


    Just create an account by clicking the button and use the same email address you used in the guest account. Your guest account will automatically be merged with this new account.

    Please let us know if we can be of further assistance. Thank you for using JotForm!