We have not heard anything back regarding our IP suspension

  • Profile Image
    adriana 
    Asked on January 27, 2020 at 11:37 AM

    Hi,

    We are looking to get a response from you asap! We have been submitting requests to you since friday about our account being susoe ded due to an ip ban. We havent heard anything bavk and this is really affecting our business' flow and oir client communication.

    Please get in touch with us asap and provide us with what is required to solve this matter before it gets any worse.

  • Profile Image
    Welvin
    Answered on January 27, 2020 at 01:39 PM

    Our apologies for the inconvenience. However, it says that the IP is already whitelisted. If you still get the same error, the IP could be different. Please check through the link below and get us the correct IP.

    https://shots.jotform.com/welvin/getIP.php