Not able to login to our Jotform account

  • Teisha Jones
    Asked on January 27, 2020 at 1:11 PM

    I changed the email address on the account to mine and now I am not able to login in.

    Jotform Thread 2134238 Screenshot
  • Welvin Support Team Lead
    Replied on January 27, 2020 at 3:27 PM

    We apologize for the inconvenience this has caused to your end.

    The account was suspended due to suspected Email Phishing. It looks like someone has reported the email you sent through the autoresponder email. That hits our server, which is causing our system to act upon it. 

    I have reactivated your account as I see nothing wrong with it. However, I would suggest setting up your thank you message properly, and tell people that they will receive an email from your form that contains a copy of their submission. 

    Thank you for your kind understanding on this matter.