What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why won't my changes show up?

    Asked by harooki2 on April 12, 2011 at 07:50 AM

    I created a form and then changed it.  I saved the changes and previewed to make sure my changes were there.  They were (in Preview mode).  I then copied the new code into my page, but I cannot get the changes to show up.

    This also happened with my survey form on another page.  It has been a day now, and no changes have been made.  If this is a cache problem, it's a serious one.  I'm new, and I might need to go to an alternative.

    Page URL:
    http://www.americasbesthandmadegifts.com/pages/Submit-Your-Work-For-Re<br/>view.html

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    Answered by serkan on April 12, 2011 at 08:52 AM

    This problem should be fixed now. We cache created forms in order to provide 100% uptime. When you save a form it may take 5secs to 30sec related to the load on the site but there was an error that prevented the cache to be cleared. I made a fix and it should now clean caches immediately.

    As an another option, if you don't want to use cached forms, you can just change the form include URL from form.jotform.com to www.jotform.com

    Sorry for the inconvenience

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    Answered by BE on October 11, 2011 at 08:20 PM

    Hi, I seem to be having the exact same problem with one of my forms. I'm using the Javascript embed option:

    I've removed "* denotes a mandatory field" and changed input widths in my JotForm, both of which show up in preview mode, but on the live site I can't get these changes to reflect (have tried emptying cache and cookies and new browsers) - http://www.b-e.com.au/make-an-appointment

    Any idea how to fix this? If someone is available to help me soon I would really appreciate it as this form is now live.

    Many thanks
    Harmony

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    Answered by yasinco on October 11, 2011 at 08:29 PM

    Hi, Harmony

    Please Embed It With Iframe.

    ~Yasin

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    Answered by BE on October 11, 2011 at 08:40 PM

    Thanks Yasin, but I don't want to embed forms with an iFrame for a range of reasons. This form needs to be embedded with JavaScript.

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    Answered by yasinco on October 11, 2011 at 08:43 PM

    Then re-embed with java script.

    ~Yasin

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    Answered by BE on October 11, 2011 at 08:50 PM

    Already tried that, same problem.

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    Answered by fxr on October 11, 2011 at 09:10 PM

    I cant seem to access http://www.b-e.com.au/make-an-appointment

    can you get me the correct link?

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    Answered by fxr on October 11, 2011 at 09:31 PM

    Ok i found it : https://www.b-e.com.au/financial-advice-appointment

     

    That embed code you used should soon update to reflect your changes.

    But you can force the issue by using

    script type="text/javascript" src="https://www.jotform.com/jsform/12753335746"></script>

     as you embed code.

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    Answered by BE on October 11, 2011 at 10:58 PM

    That did the trick, many thanks fxr :)