What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Change from Purchase Order to PayPal

    Asked by audabee on May 06, 2013 at 12:26 AM


    I've designed my form with purchase order tool, but now have to use PayPal (of course!).

    I tried the method outlined in NeilVicente's post in this thread (after cloning the form), but I don't get the second dialogue box about "Keeping the products", that is, my whole payment bit disappears.




    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on May 06, 2013 at 06:20 AM

    Hi Sue,

    You meant the products disappears from this form https://www.jotform.com/31052197194958 ?

    You may want to test. 

    1. Clone your form first to have a backup copy. Use this guide https://www.jotform.com/help/27-Form-Cloning

    2. Once you have the cloned form, delete the products. It should give the prompt message. Choose OK.

    3. Add the paypal field. It should instantly put back all the products again.

    I just tested it on my end. It happen as described.



    Please update us of the test results.


  • Profile Image

    Answered by audabee on May 06, 2013 at 06:19 PM

    Ah yes! Thank you Jonathon.

    Also, I think the problem I was having was because of the testing the form results I had in there. Once I removed those, it worked as advertised! Cool.