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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reply Email Address

    Asked by christmaslightsperthau on May 06, 2013 at 02:40 AM

    Hello, 

     

    When someone sends a reply to a form, the email address the notification comes through on is noreply@jotform.com. 

     

    I use a ticketing system, and i would like it to come through on the CUSTOMERS email addrss so they will receive an automated reply from my system. Is this possible?

    email JotForm automated noreply
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    Answered by sidharth_kch on May 06, 2013 at 03:51 AM

    @christmaslightsperthau

    Yes you can achieve this by changeing the "Sender Email" of your notification setup. 

    To change Sender E-mail, please follow these steps: 

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail.

    You may also like to refer this guide:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Let us know if you need further assistance.

    Thansk,

    Sidharth