Reply Email Address

  • Profile Image
    christmaslightsperthau
    Asked on May 06, 2013 at 02:40 AM

    Hello, 

     

    When someone sends a reply to a form, the email address the notification comes through on is noreply@jotform.com. 

     

    I use a ticketing system, and i would like it to come through on the CUSTOMERS email addrss so they will receive an automated reply from my system. Is this possible?

  • Profile Image
    sidharth_kch
    Answered on May 06, 2013 at 03:51 AM

    @christmaslightsperthau

    Yes you can achieve this by changeing the "Sender Email" of your notification setup. 

    To change Sender E-mail, please follow these steps: 

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail.

    You may also like to refer this guide:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Let us know if you need further assistance.

    Thansk,

    Sidharth