What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't seem to upgrade my plan with credit card?

    Asked by c2ageticketing on May 06, 2013 at 03:53 AM

    i typed in everything (credit card name , name etc). But it keeps saying INVALID IMAGE CODE, i typed it in 1000 times, correctly!!! this is frustrating! help!

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    Answered by c2ageticketing on May 06, 2013 at 03:59 AM

    i changed my browser from CHROME to safari and it works now! 

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    JotForm Support

    Answered by EltonCris on May 06, 2013 at 08:32 AM


    You seem to have managed to upgrade your account. I can see that your account is now on Premium status. Kindly logout and log back in to be able to view the changes on your submissions limits reflecting to Premium package. 

    Thank you!