When will be possible to have our account reactivated?

  • Profile Image
    Vanessa Boi
    Asked on January 28, 2020 at 05:40 AM

    Good morning, 

    we have paid the annual renewal of our bronze account with the email account info@diplomacyeducation.org. I would like ask you when will be possible to have our account reactivated.

    Thank you very much,

    Vanessa Boi

  • Profile Image
    gerardw
    Answered on January 28, 2020 at 08:13 AM

    Hello Vanessa,

    It seems that the auto renewal of your Bronze yearly plan has failed either due to insufficient funds on the credit card or due to expiry of the card. Hence the subscription was automatically cancelled and your account downgraded to Free.

    Please check your credit card and either change the card or upgrade using a new card.

    Let us know if you have any further queries.

  • Profile Image
    carliva
    Answered on January 28, 2020 at 08:49 AM

    Dear Gerardw, 


    Yes but we have proceed paying by wire transfer. 


    Do we have to do any additional step? 


    Thanks 

  • Profile Image
    Richie_P
    Answered on January 28, 2020 at 10:18 AM

    Do note that paying the through wire transfer is processed manually and needs to be approved before we can upgrade your subscription.

    We cannot give an ETA for this kind of transaction.

    Kindly make sure to follow the order instructions at this guide:https://www.jotform.com/help/354-How-to-Upgrade-and-Pay-by-Wire-Transfer