What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not updating on my webpage

    Asked by fivedot on April 12, 2011 at 11:14 AM

    I'm making corrections and additions to my form in JotForm, however those changes are not reflected on my webpage. Is there a lull in update time or is it in real-time?

    Page URL:
    http://blog.fivedotdesign.com/client-information/

  • Profile Image
    JotForm Support

    Answered by liyam on April 12, 2011 at 11:43 AM

    Hello,

    When you save a form it may take 5secs to 30sec related to the load on the site.  But earlier, there was an error which prevented the cache to be cleared.  This problem should be fixed by now.

    If you're still experiencing problems with your form's changes to still not show up, please do let us know.

    Thanks.

  • Profile Image

    Answered by Yolis2 on April 12, 2011 at 12:57 PM

    I am a premium user and I am having the same problems than fivedot. My forms don´t update when I make some changes. I used to be very satisfied with jotform but now I'm a little disappointed. It is urgent you fix this error.

  • Profile Image
    JotForm Support

    Answered by liyam on April 12, 2011 at 01:22 PM

    Hello Yolis2,

    Have you waited for 5-30 seconds and see if the changes took effect?  Is it also possible for you to share the URL of the form in issue?

    Thanks.

  • Profile Image

    Answered by mostlycupcakes on April 12, 2011 at 01:55 PM

    I'm having the same problem and I've waited over two hours!  I keep refreshing and nothing.  I asked a question here on the forum and no reply.

    The url is http://www.wix.com/mostlycupcakes/home#!order-form

  • Profile Image

    Answered by thedjtwilight on April 12, 2011 at 02:06 PM

    I too am experiencing the same issue.  I added one field, and modified another.  The modifications aren't appearing on the website.  It has been about an hour.  Thanks for addressing the issue.

  • Profile Image

    Answered by HowiesGB on April 12, 2011 at 02:48 PM

    I to am experiencing the same issue!!!

    Although the form's thank you message and autoresponders ARE reflecting SAVED changes. The form fields itself are NOT updating. This has been an issue since yesterday!!!!
    www.HowiesGrillandBar.com :)

    Grateful for any updates!!

    -Jeremy Broekman

  • Profile Image
    JotForm Support

    Answered by liyam on April 12, 2011 at 03:46 PM

    Hello people,

    I will submit a ticket so for our development team to look into this matter.

    for the meantime, what you can do is edit the URL of your form from http://form.jotform.com/xxx/xxxxxxx, to http://www.jotform.com/xxx/xxxxxxxx.

    Let us know if you all are still having problems after doing this.

    Thanks.

  • Profile Image

    Answered by serkan on April 12, 2011 at 04:46 PM

    This probem is fixed now. Thank you for reporting

  • Profile Image

    Answered by lpmsptsa on August 03, 2011 at 05:35 PM

    I'm having this problem too with a new form I'm creating.  Was working great then just stopped updating.  I have the form embedded on my site using the script tags:

    script src="//form.jotform.com/jsform/12141000427"

    Changing to www.jotform... worked, but is that a permanent fix?

  • Profile Image

    Answered by brx250 on August 04, 2011 at 02:27 AM

    Hi there,

    Changing form.jotform.com to www.jotform.com is a known fix for that issue. If you need further clarification how does this work, you may consider this explanation below, which can be found in this thread http://www.jotform.com/answers/34790-Why-do-some-of-my-forms-not-show-on-my-site

    ``Forms called from the url form.jotform.com are supposed to be faster because they are served from different locations around the world via a Content Delivery Network as opposed to www which is hosted in a single location. However, there have been occurences when forms served using this url experience delays in updating.

    Advising our users to use www instead of form is more of a band-aid solution until we finish our investigation regarding the delays, that is why we have not updated the Embed Form Wizard to give out www form url's.``

    Let us know if it solves your problem. Thank you for your patience.

     

    _____________________________________________  

    Albert JotForm Support