Problems receiving submission notices

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    mjsaforms
    Asked on January 28, 2020 at 10:57 AM

    We have an employee who's email address doesn't receive any form submission notices. Since the emails come from varying sources, how to we make sure to mark all Jotforms as "safe" so she can receive them?

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    IvayloK
    Answered on January 28, 2020 at 01:49 PM

    Which form are you referring to? What is the e-mail address of your employee?

    Most probably, her e-mail address is in the Bounce list. In order to remove it from there and fix it, you can follow this guide:

    https://eu.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please try to remove the e-mail from the Bounce list and provide more information, if the issue still persists.

    We will wait for your response.