What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to downgrade my account

    Asked by Surfpr on April 12, 2011 at 12:52 PM

    I'm trying to down grade my account and keep being put through to form requiring a password that I don't have, with no means of setting up a new password. 


    Meawhile I'm being billed for a service that I don't currently need...


    Please help!




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    JotForm Support

    Answered by liyam on April 12, 2011 at 01:30 PM

    Hello Rebecca,

    You have paid your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original Plimus email you received when you paid for JotForm.

    I have already canceled your subscription for you.  You will not be charged again.  Your account will stay Premium until the time you have paid for expires.  You are scheduled for downgrade on April 23, 2011.

    If you have other concerns or inqiries, please do let us know.

    Thank you for using JotForm!