What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Prevent page 'jumping' down.

    Asked by ttrs on April 12, 2011 at 01:07 PM

    I think this seems too specific to search the forums on..

    I've made use of the wonderful feature that is conditions on our help / contact page on our website.

    The only trouble is, when a menu is selected, the page 'jumps' down so the bar is on the top of the page.

    You can see what I mean when you try it on the page:

    http://www.ttrs.co.uk/help

    Is there any piece of code I can put on that will stop it doing this?

    Many thanks in advance.

    Page URL:
    http://www.ttrs.co.uk/help

  • Profile Image

    Answered by allanftd on April 12, 2011 at 03:16 PM

    Hi ttrs,

    Thank you for sharing this bizaare issue with us. I noticed that you're using the iframe embed code to insert the form on this webpage. When I used the Source Code instead, it all worked perfectly. 

    You can copy the Source Code from your Embed Form Wizard as shown below:

    Please click here and copy the entire code that you will see. Then paste it to replace the entire coding of this web page - http://www.ttrs.co.uk/help .

    Please let us know if it works for you or not. Thank you for using JotForm!

    JOTFORM SUPPORT

     

  • Profile Image

    Answered by ttrs on April 13, 2011 at 04:40 AM

    This appears to resolve the problem! I will use Source Code in future when embedding code.

    Excellent service as always, thank you.