Form for Square Payment is not working with latest chrome browser

  • ftcpas
    Asked on January 29, 2020 at 3:29 AM

    Looking for some help. Our payment form has been working great but for the last week, when users use the chrome browser, the form submit button changes to "Please wait" and never processes. All other browsers (IE, Edge, Safari) seem to work correctly. Is this a known issue?




    Jotform Thread 2137202 Screenshot
    Page URL: https://www.ft-cpas.com/online-payments
  • KrisLei Jotform Support
    Replied on January 29, 2020 at 7:19 AM

    Hi,

    Thank you for contacting us. 

    I can see that the form is embedded on a website and I also checked and cloned your form then ran a test submission using Chrome but I'm unable to replicate the issue. 

    Kindly try to re-embed your form using the iFrame embed method, then clear your browser's cache. Let us know if the issue still persists.


  • Chad Cross
    Replied on February 21, 2020 at 12:58 PM

    Hi KrisLei--

    Same exact issue here...just gets stuck on "Please wait..." and never goes further.


    Chrome 79.0.3945.130

  • KrisLei Jotform Support
    Replied on February 21, 2020 at 2:19 PM

    Hi @Chad,

    I have moved your query on a different thread to address it accordingly and to avoid confusion.

    Kindly refer to this link, and we will address it shortly.  Thank you.