CANT LOGIN TO ACCOUNT

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    ashley dellinger 
    Asked on January 29, 2020 at 11:25 AM

    I TRIED THE EMAIL AND PASSWORD I USED TO SIGN UP AND IT DIDNT WORK SO I ASKED FOR A PASSWORD RESET EMAIL BUT HAVE NOT RECIEVED IT AFTER MULTIPLE ATTEMPTS. 

    THE EMAIL USED WAS T*****P*****CT@G***L.COM OR W*****ALE@T*****P*****CT.COM

     

    I TRIED BOTH AND NEITHER WORKED

  • Profile Image
    Mike_G
    Answered on January 29, 2020 at 03:37 PM

    Both the email address you included in your reply has an account associated with them.

    But both email addresses are not in our Bounce list.

    I have checked the mail logs of the email addresses and it appears that you have not requested a password reset instructions for any of it.

    Please know that aside from the account username you can use the account email address to request for the password reset instructions.

    https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know if you need any further assistance.