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ashley dellingerAsked on January 29, 2020 at 11:25 AM
I TRIED THE EMAIL AND PASSWORD I USED TO SIGN UP AND IT DIDNT WORK SO I ASKED FOR A PASSWORD RESET EMAIL BUT HAVE NOT RECIEVED IT AFTER MULTIPLE ATTEMPTS.
THE EMAIL USED WAS T*****P*****CT@G***L.COM OR W*****ALE@T*****P*****CT.COM
I TRIED BOTH AND NEITHER WORKED
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Mike_G JotForm SupportReplied on January 29, 2020 at 3:37 PM
Both the email address you included in your reply has an account associated with them.
But both email addresses are not in our Bounce list.
I have checked the mail logs of the email addresses and it appears that you have not requested a password reset instructions for any of it.
Please know that aside from the account username you can use the account email address to request for the password reset instructions.
https://www.jotform.com/help/489-How-to-reset-JotForm-account-password
Let us know if you need any further assistance.