Can I still access my forms and submissions if I cancel my subscription?

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    Ismsil
    Asked on January 29, 2020 at 11:57 AM

    If I cancelled my subscription, will I still be able to access the forms and all the submissions?

    My subscription already automatically renewed on 29/01/2020.



    This is a re-post of a comment on How Can I Cancel My PayPal Subscription?

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    Welvin
    Answered on January 29, 2020 at 03:49 PM

    If you will downgrade the account to the free plan immediately, your total submissions storage will be decreased to 500 from unlimited. If you have more than 500 submissions, our system will automatically delete the oldest submissions. 

    You can download the submissions to have a backup before downgrading.

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF