How can I get back into my Jotform accounts?

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    Jarrica Speidel` 
    Asked on January 29, 2020 at 12:23 PM

    Myself and my coworker (Ben Walston) were working on registration forms for a couple different events our company has coming up. When we went to go make a change to a registration form registered under my account (Jarrica Speidel), our IP address was blocked. Now when I login before sending this, my account has been suspended. When I log into his account, I can get in okay. 

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    Welvin
    Answered on January 29, 2020 at 03:59 PM

    Yes, the account was suspended for some reason. It looks like our system did it as I see no name on our logs. I've verified the forms and lifted the suspension. Please check again.

    If you still get the IP banned message, please get us your current IP address through the following page.

    https://shots.jotform.com/welvin/getIP.php

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    Jarrica Speidel` 
    Answered on January 29, 2020 at 04:50 PM

    Perfect, thank you!