What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I thought there was a 30 day money back guarantee. Am I confused about this?

    Asked by lizleblanc on May 06, 2013 at 02:04 PM

    I cancelled my subscription within the 30 day time limit but have not received a refund.  Any help about this would be great.  Thanks so much!

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    JotForm Support

    Answered by jonathan on May 06, 2013 at 05:53 PM

    Hi Liz,

    Have you also cancelled the subscription in your Paypal account? It is necessary to cancel also on your paypal account since you are using paypal. After cancellation in your paypal account, there should be at least 4-6 business days waiting period before the refunded amount will reflect back to your paypal account.

    Please inform us if you have further inquiry. 


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    Answered by jeanettebmz on May 06, 2013 at 06:12 PM

    Your request for refund has been added to our Paypal refund queue, please allow us around 4-6 business days


    Kind regards

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    JotForm Founder

    Answered by aytekin on May 16, 2013 at 05:17 AM

    Your refund is all set now for the last payment.