I thought there was a 30 day money back guarantee. Am I confused about this?

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    lizleblanc
    Asked on May 06, 2013 at 02:04 PM

    I cancelled my subscription within the 30 day time limit but have not received a refund.  Any help about this would be great.  Thanks so much!

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    jonathan
    Answered on May 06, 2013 at 05:53 PM

    Hi Liz,

    Have you also cancelled the subscription in your Paypal account? It is necessary to cancel also on your paypal account since you are using paypal. After cancellation in your paypal account, there should be at least 4-6 business days waiting period before the refunded amount will reflect back to your paypal account.

    Please inform us if you have further inquiry. 

    Thanks.

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    jeanettebmz
    Answered on May 06, 2013 at 06:12 PM

    Your request for refund has been added to our Paypal refund queue, please allow us around 4-6 business days

     

    Kind regards

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    aytekin
    Answered on May 16, 2013 at 05:17 AM

    Your refund is all set now for the last payment.