Could you please help let us know why our Silver account is no longer active?

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    Christopher Simmons
    Asked on January 29, 2020 at 02:39 PM

    Hello,


    We used to have a Bronze account. We upgraded to the Silver account in October of 2019. However, our current account is listed as a Starter account and I am unable to create any new forms.

    Could you please help let us know why our Silver account is no longer active? 

    Thank you 

    Chris

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    Jeanette
    Answered on January 29, 2020 at 05:52 PM

    Your account is currently at the starter level, as there is no current active subscription for your account. Our records indicate that the latest payment attempt failed. So all you need to do is to re-upgrade. To do it, go to the pricing page, choose the Silver plan and the billing cycle (monthly, annual, or bi-annual), then your payment method, and you'll be all set.

    If you think there is still a successful payment that you made to us, please send us the following info:

    Email address where you got notified amount paid. It probably was applied to another account you might have created on our site, either by accident or on purpose.